IT Administrator – Desktop and Office Network

Location: San Francisco, CA

Department: Network Operations

Type: Full Time

Min. Experience: Mid Level

ROLE: IT Administrator – Desktop and Office Network

LOCATION: San Francisco (SOMA)

SALARY: Competitive (experience & skill level dependent)

BONUS: Bonus & Stock Option eligible

JOB TYPE: Permanent

WORK HOURS: Full Time (with on-call & monitoring alert responsibilities)

START DATE: ASAP

KEY WORDS: Microsoft Windows 2007/2010, Active Directory, Microsoft Windows Server administration, LAN, VPN, Software administration

LoopUp (www.loopup.com) is a global software-as-a-service (“SaaS”) provider of remote meetings (LOOP.L). Streamlined and intuitive, LoopUp is designed to eliminate common frustrations associated with conference calls and deliver a premium remote meeting experience for mainstream business users, along with the quality, security, and reliability expected by global blue-chip enterprises.

LoopUp employs over 120 people with headquarters in London and San Francisco, offices in New York, Boston, Hong Kong, and Barbados, and data centers in Chicago, London, Hong Kong, and Sydney. LoopUp is a fast paced, fun place to work where initiative, aptitude for learning, and commitment to the team is rewarded with opportunities for growth and career development.

Requirements:

  • 2+ years of experience managing Microsoft Windows desktops (2007, 2010)
  • In-depth knowledge of Microsoft Windows 7 and 10 operating systems
  • Proficiency with enterprise management tools including Active Directory, SCCM/SMS, remote-access, Windows imaging tools, Microsoft Deployment Toolkit and Services, and anti-virus software
  • Proficiency with MacOS, iOS, Android, DHCP, DNS
  • Proficiency with networking, security, firewalls, VPN, enterprise backup systems , VOIP telephone systems
  • Keen problem solving skills with an aptitude for establishing processes to improve efficiency
  • Good communication skills

Responsibilities include:

  • Building new and maintaining existing desktop and laptop systems
  • Deploying and testing updates to OS, applications, and virus software
  • Analyzing and budgeting hardware specifications for new desktop and laptop systems
  • Maintaining office peripherals, including printers, projectors, and alarm systems
  • Management and extension of offices’ wired LAN, wireless LAN, PBX/phone system, and VPN
  • Supporting employee’s primary desktop and cloud applications – MS Office 365, MS Outlook, MS Exchange, Salesforce, Atlassian suite, Box, and Slack  
  • Managing Active Directory and OKTA SSO permissions and groups
  • Providing 1st line support for IT/helpdesk and Desktop support issues

Personal characteristics:

  • Passionate about working in a fast-paced, high growth environment
  • Pride in what you do, and desire to exceed expectations
  • Ambitious, you should want to make things happen
  • Able to work things out and think for yourself
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