Customer Success Associate - San Francisco

Location: San Francisco, CA

Department: Customer Success

Type: Full Time

Min. Experience: Entry Level

Customer Success Associate - $46,350 OTE

Salary: $41,600 base salary + $4,750 on-target bonus + health scheme

About LoopUp:

LoopUp is a high growth technology company on a mission to improve the way business professionals meet when they can't be together in person.

Background noise, not knowing who's on the call or who's speaking, problems sharing a presentation: these all get in the way of productive meetings. LoopUp’s cloud-based product cuts through this chaos.

LoopUp is expanding rapidly and has offices in London, San Francisco, New York, Boston and Hong Kong.

The Job:

We are currently seeking to recruit graduates (with 0-3 years’ work experience) to join our Customer Success team in San Francisco. We will be holding interviews in coming weeks.

Upon joining, you'll participate in intensive training – both on-the-job and dedicated – covering all aspects of the company and product. You'll begin by working in Customer Success, offering front line support to customers, assisting the sales and account management team to develop and grow the customer base. Throughout your career in Customer Success, you'll receive continued training and find yourself playing an increasing role in customer engagements in line with your learning.

After around 6-12 months, we expect you to be pretty much ready to move into an Account Management position, still with our help and support of course, or perhaps to migrate to a different function within the company.

About You:

  • Passionate about working in a fast-paced, high growth environment
  • Pride in what you do, and desire to exceed expectations
  • Highly ambitious, you should want to make things happen!
  • Able to work things out and think for yourself
  • Willing to learn and take feedback
  • A natural communicator
  • Professional, but fun
  • Educated to degree level or equivalent in any discipline
  • Language fluency is a benefit

Next Step:

Please respond to this post with your CV and cover letter outlining why you are an ideal fit for this position and why you are interested in Customer Success. If we move forward with your application you will be invited to an interview. Our new team member will start ASAP.

To apply for this position, you must be able to comply with the following:

Passport or visa for permanent US employment.
Able to work in San Francisco, CA.

By submitting your information to Ring2 Communications LLC, dba LoopUp, you consent to our use of your information to process your application in accordance with our Privacy Policy, and by our contractor Jazz (Hireku Inc) located in the USA.  If you are an EEA resident, you also consent to such transfer outside the EEA. 

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